Refer to AnyConnect: Corrupt Driver Database Issue in order to debug the driver issue. Disconnection or Inability to Establish Initial Connection If you experience connection problems with the AnyConnect client, such as disconnections or the inability to establish an initial connection, obtain these files. Hi Josue, I'm sorry that this VPN gatway is provided by our partner. I do not have the access to check ASA. Please note I'm able to connect VPN from my physical machine which is also Windows 10.
Troubleshooting (Windows-specific)
Problems | Possible Causes and Solutions |
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Establishing the connection in Windows 8.1 fails with the message'Failed to initialize connection subsystem' |
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Establishing the connection fails with the message 'The VPNclient agent was unable to create the interprocess communicationdepot'. |
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AnyConnect fails with the message 'AnyConnect was not able toestablish a connection to the specified secure gateway. Please tryconnection again'. |
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AnyConnect fails with the message 'VPN Service not available.The VPN agent service is not responding. Please restart thisapplication after a minute'. |
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AnyConnect fails with the message 'Connection attempt failed.Please try again'. |
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AnyConnect fails with the message 'Could not connect to server.Please verify Internet connectivity and server address' |
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Establishing the connection works, but secured content of UMRnetcan not be accessed. |
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The installation fails with the message: 'Failed to installAnyConnect Secure Mobility Client with installer error: Incorrectfunction. A VPN connection cannot be established'. |
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I was trying to log into work but had trouble making a VPN connection. I use Cisco AnyConnect VPN Client. This post describes how to fix the following error messages when using Windows 8 Pro:
- AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.
![Cisco Cisco](https://www.lboro.ac.uk/media/wwwlboroacuk/external/content/services/itservices/workingremotely/Problem AnyConnect highlighted.png)
- The VPN client driver encountered an error. Please restart your computer or device, then try again.
The steps to fix this problem are as follows:
1. Edit a registry entry by running a program called regedit. Right-click on it and Run as administrator. Note that I use Start8, by Stardock, to have a Start button and menu. After you left-click on Run as administrator, your computer might ask you to enter the admin password.
2. Go to the appropriate VPN registry directory called ComputerHKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesvpnva
3. Double left-click the DisplayName key.
An Edit String pop-up window will appear.
The text under the Value data: field on my computer looked like this.
@oem20.inf,%vpnva_Desc%;Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
4. Change the field to
![Not Not](/uploads/1/1/9/6/119612138/899264045.png)
Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
by removing all the text and characters that are on the left of the word Cisco.
The end result should look like this:
5. Left-click the ‘OK’ button.
6. Exit the Registry Editor Citrix workspace chrome download free.
7. Run Cisco AnyConnect VPN Client and reconnect.
That’s all there is to it. Good luck!
Cisco AnyConnect VPN Client
Update : 2/13/2014
I recently updated my computer on February 13, 2014 with Microsoft’s updates and saw that the text under the Value data: field on my computer looked like this:
@oem10.inf,%VPNVA64_Desc%;Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
It is different from what I had originally posted. I’m not really sure how or why it changed and I don’t have time to find out. I also updated to Cisco AnyConnect Secury Mobility Client Version 3.1.04066. As far as I can tell, the value of …
@oem10.inf,%VPNVA64_Desc%;Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
. works, but the value of
Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
does not work with Cisco AnyConnect Secury Mobility Client Version 3.1.04066.
Update : 2/15/2014
Changing the Value data: field to
Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
without
@oem10.inf,%VPNVA64_Desc%;
Anyconnect Was Not Able To Establish A Connection
seems to work better, too.